RETURNS AND EXCHANGES

We recommend reading the following document carefully before requesting an exchange or refund. If you have any questions, you can contact our customer service team at shop@4ccccees.com.

The customer must return or deliver the product directly to SHOES MANAGEMENT SLU, at the address C/SANT PERE MES ALT 18 PRAL 1 08003, BARCELONA, within a maximum period of 15 calendar days from the date on which the product was delivered. 

We recommend protecting the box with the same packaging we used for the outbound shipment. If you no longer have the original packaging, you can use a similar one so that the purchased item arrives in perfect condition. If the item is returned in poor condition, 4CCCCEES reserves the right to refuse the exchange or return request.

EXCHANGES OR RETURNS FROM SPAIN

The customer may request an exchange for another model or size as long as it is available at www.4ccccees.com at the time Shoes Management SLU receives the return. In this case, the return shipping costs of the first return will be paid by Shoes Management SLU. Shoes Management SLU will send the new product to the customer once it has received the return of the previous product in suitable conditions and the payment of the difference has been made in case that the requested exchange is of a higher value than the returned product. 

If the customer requests a refund, the customer will be responsible for the cost of returning the product to our address detailed above.

We offer a very simple exchange/return system with Correos Express. You can use this system explained below or you can make the return yourself by choosing the carrier/courier service of your choice. 

STEPS TO MANAGE AN EXCHANGE OR RETURN

OPTION 1: Request the collection of the package at your home address. To do this, you must follow the following steps:

• Go to the following website: https://www.correosexpress.com/web/correosexpress/recogidas3?id=246950001
• Fill in the form fields and click the 'Save' button. You will receive a confirmation of the collection request to your email.
• Place a piece of paper inside your package indicating your name and order number, so that we can identify the package when it arrives at our offices. 
• Package the product 
• Finally, you just have to give the package to the person who comes to pick it up at your home on the date and time selected. This person will take the label to attach to your package. 

If you use this option, the return shipping cost (5€) will be deducted from the refund.

OPTION 2:

Send the product yourself to our offices using a carrier/courier service selected by you. We recommend you select one that offers delivery with a tracking number, in order to ensure that the package does not get lost. Shoes Management SLU is not responsible for any possible incidents with the courier/courier service selected by the customer.

Place a piece of paper inside your package indicating your name and order number, so that we can identify the package when it arrives at our offices. 

The delivery address is: 

Shoes Management S.L.

Att: 4CCCCEES Team

C/Sant Pere Més Alt 18, ppal 1a

08003 Barcelona

93 268 73 62

EUROPEAN UNION (Excluding Spain)

Send the product yourself to our offices by a carrier/courier service selected by you selected by you. We recommend that you select one that offers delivery with tracking number, so that you can be sure that the package is not lost.

Place a piece of paper inside your package indicating your name and order number, so that we can identify the package when it arrives at our offices. 

The delivery address is: 

Shoes Management S.L.

Att: 4CCCCEES Team

C/Sant Pere Més Alt 18, ppal 1a

08003 Barcelona

93 268 73 62

USA and UK

Send the product yourself to our offices by a carrier/courier service selected by you selected by you. We recommend that you select one that offers delivery with tracking number, so that you can be sure that the package is not lost.

Place a piece of paper inside your package indicating your name and order number, so that we can identify the package when it arrives at our offices. 

In order that the returned package does not generate customs import costs, the following documentation must be enclosed on the outside of the package in an envelope glued to the outside of the package: 

1. - Copy of the invoice corresponding to the original shipment sent to USA. On this paper should be written in clear letters ""RETURNED GOODS - FAILED SALE"". 
2. - Duly completed customs documentation. This documentation is provided by the shipping company chosen to make the return shipment to Spain. 

Any extra cost generated due to failures in the management of the return by the customer will be deducted from the amount to be returned. 

The delivery address is: 

Shoes Management S.L.

Att: 4ccccees Team

C/Sant Pere Més Alt 18, ppal 1a

08003 Barcelona

93 268 73 62

Right of withdrawal

The purchaser shall have a period of fourteen calendar days to withdraw from the contract, starting from the day the customer receives the product, without penalty and without stating the reasons.

The exercise of the right of withdrawal must be notified by telephone to 932687362, by email to shop@4ccccees.com, by sending your letter to our postal address C/ SANT PERE MES ALT 18 PRAL 1 08003, BARCELONA, or by using the withdrawal form. You can find further information on our Terms and Conditions page.